Some frequently asked questions...

Secure online ordering.

All transactions are handled by Paypal or Google. These are tried and tested payment gateways. If you can't trust Paypal or Google then who can you trust. They offer superb protection and insurance against fraud and we have been vetted and passed to use their services. Our bank accounts and address has been checked and verified. If we abuse these rights we will be struck off so it's within our interests to ensure security is maintained. Romancart is also a secure payment gateway and we use them to operate our website basket and checkout facility. They have a product manager and merchant tools to ensure our online shopping facility is safe and above all secure. We display our address and our telephone number so you can speak to us anytime during office hours.

How do I upload an image and how is it linked to my payment?

Go to our upload page, click "Browse" to select an image directly from your hard drive. you can select up to 6 files at once. We recommend creating a folder on the desktop for easy access to store all the images you wish to upload. You can send scans also, as long as you saved them as tif or jpeg files. Clicking the Upload button will start uploading your files to our server. You should see a progress meter showing how long it will take. The time depends on your connection speed. Once the files have successfully uploaded you will be redirected to a success page and you will receive an email confirming your upload. Don't close your browser until you get the success screen otherwise the upload may fail. We will be automatically notified of your upload.

Your upload will be linked to your payment in the checkout stage. You will be asked for the name of the file(s) you have uploaded. Simply type in the file name or description of what you have uploaded. If you have emailed the file just say you have emailed the 'filename' or if you are ordering hardware, just type none.

What image types can I use for poster printing?

We can print from jpeg format -.jpg, .jpeg or .tif, .tiff files. The standard format for digital cameras is jpeg.
We can also print from Eps files or the best solution is a Pdf. Pdf's are best saved at full size so there are no resolution problems.
We can also work from Illustrator files, Freehand, QuarkXpress, Powerpoint and most graphic and professional packages.

Do I get a discount if I upload multiple images?

We give a standard flat rate discount regardless of the quantity of originals supplies. If you sent 3 files and want one poster off each, you still receive a 10% discount off your posters. The discount structure is 1 poster no discount. 2-5 posters -10%. 6-20 posters -20% and 21 and over -30%.

How large can my image file be?

We upload images with file sizes up to 100 MB each. If your images are larger try zipping them or compressing them.100 meg should be big enough to cover all the size posters we offer online. We can also receive your data on CD-ROM or DVD-ROM or by email. Or we can scan images up to A4 at an extra cost of £8.00 per scan. Just pop the artwork you require scanning in the post to us. We can scan larger original paintings and artwork for the fine art reproduction but this is by prior arrangement.

What resolution must my image have?

The higher the resolution, the better the image quality. As an example, a 2.1 mega pixel camera taking a picture on its highest setting, will not go bigger than 50.8x40.6cm (20"x16") and even then you may see some pixelating depending on the image. Please remember, however, that the quality of a poster is determined by the resolution, and we do not accept responsibility for complaints caused by insufficient resolution. We will endeavour to contact you first, if the image in our professional opinion is not suitable. As a rule of thumb, 150dpi at the size you want your poster printed is the optimum file size however something else to bear in mind is that a large poster is best viewed from a distance.We can scale your image up to any size but remember if the image is small it will probably pixelate as it gets larger.

What about colours?

The colour can vary from printer to printer and Rip to Rip. we use an 'industry standard' colour profiles for each media we use and cannot be held responsible for the colours not matching your prints. If you are in any doubt, send us the image and we can check it is suitable for the prints you require.

Postage

We use first class Royal Mail recorded for standard poster tubes. This can be upgraded to Special delivery at an extra cost. In either case we will email the tracking code, so you can track your order. First Class recorded is not trackable until it has been delivered so it is merely proof we have posted it. For larger items, i.e. framed prints and framed canvases or banner stands or popup stands, we will use a overnight courier service.
We have provided multiple options in the shopping basket. The First Class recorded method is free if your order is over £100.00 and spend over £300.00 we will despatch free via Special Delivery.

Still not found the answer to your question! Then please contact us and we shall do our best to answer your questions.

Contact Peter on 0208 6681890 during office hours. 9.00am - 18.00pm


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